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We have collated out
frequently asked questions below about our service, delivery times, carriage
costs, VAT, logo and motif designs amongst others. Please click on the links
below or if you have further questions please contact
us directly, we will be only too pleased to assist you.
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Is
there a minimum order quantity ?
What
do you charge for delivery ?
Is
VAT applicable to my order ?
How
quickly can you deliver my order ?
Can
I get a sample of your products before I order ?
How
do I request a refund or exchange ?
Do
you charge for artwork and embroidery designs ?
Will
you embroidery/print my own garments ?
Do
I need to pay a deposit up front ?
Can
I pay by credit/debit card ?
When
do you invoice me for the order ?
How
do you create a design for me ?
What
if I change my mind ?
Where
can I get a price list ?
Where
do I can an order form ?
Can
I order on-line ?
Can
I mix the product colours on my order?
Can I alter my existing artwork with
you?
Do
you print more than one ink colour on bags?
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If you have any other questions, please contact
us, we will only be too pleased to assist.
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Minimum
Order Quantity
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There
is no minimum order quantity, with orders having a total of 25 items or
more being eligible for FREE delivery within the
UK
.
Thus an order for
20 Cardigans would not qualify for free delivery, but an order
comprising 15 Cardigans, 5 T-Shirts and 5 Pinafore dresses would
qualify.
For order of less
than 25 items, you will be charged a flat rate of £5.95 + VAT.
Orders are
dispatched using our couriers who require a signature at
point of delivery.
For
delivery charges outside the UK, please e-mail or call for further details
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Delivery Charges
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For
orders with 25 items or more, there is no delivery charge.
Otherwise,
we charge a flat fee of £5.95 plus VAT.
For delivery charges
outside the UK, please e-mail or call for further details.
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VAT
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All
our products clearly show whether VAT (chargeable at 17.5%) is applicable
or not.
In general terms,
clothing and headwear in a child’s size is VAT free.
In
addition, where we supply adult sized clothing or headwear to Primary
Schools, where we have customised these with the school's logo, then these
items are also provided VAT free.
VAT is chargeable
on all bags (book carriers, gym bags, back packs etc).
Refer to the
individual products to confirm whether VAT is applicable or not.
VAT may not be
applicable on orders dispatched outside the
UK. Please contact us for further information.
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Delivery
Times
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Orders
are normally despatched within :
- 15 working days
of order (for printed and embroidered orders)
- 7 working days
of order for plain items.
Items are
dispatched by our courier who normally deliver the next
working day after collection from us. They require a signature at point of
delivery.
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Sample
Products
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We
will despatch samples of any of our products on request, which will give
you an opportunity to view these before placing an order with us.
Samples are posted
to you free of charge , with the return of the sample being your responsibility.
Samples returned to
us undamaged and in a re-useable condition will not be charged for.
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Refund or Exchange
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We
will always meet our legal requirements to replace, or provide a refund
for, goods that are defective or damaged, not as described or wrongly
supplied to you.
We
also allow you to change your mind where you have ordered goods from us
that have not been personalised by embroidery or printing.
For
further information on requesting a refund or replacement, or to return
items to us, please refer to our refund policy.
You may also need to refer to our Terms &
Conditions of sale.
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Artwork &
Embroidery Charges
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We
do not charge for artwork or embroidery designs.
We
will work with you to create the design you require. This can be
based upon your existing school/organisation name or logo, or our in-house
design team can create the design from scratch.
See some
example of our artwork and embroidery work.
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Own
Garments
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We
can screenprint and/or embroider your own garments as required, but these
will only be done at the customer’s own risk.
You
can of course have a mix of printed and embroidery logos on the same item.
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Deposit
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Without
wishing to offend, we may ask for a deposit for new customers or for large
value orders. This will be advised at the time of order. Work will not
commence until the deposit has cleared into the company’s bank account.
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Payment
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We now accept payment by
credit card (over the phone), by cash (in person), by cheque or electronic funds
transfer.
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Invoicing
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Orders
are only invoiced after despatch of goods and payment is then required to
be made within 14 days.
We
currently accept cash, cheque or electronic funds transfer only.
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Creating
Designs
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We
can create a customised design for you, which can be added to most of our
product range either by screenprinting or embroidery or both. You can of
course have a mix of printed and embroidery logos on the same item and in
different locations.
If you have an existing design or just an idea in mind, we can work with
you to develop or enhance this. We can start with a rough sketch or take a
completed design that you may already have.
For
existing artwork, simply fax or e-mail your designs to us. Design formats
that we can accept include WORD, PDF, GIF, BMP and JPEG images. You may
wish to compress large image files before sending.
See some example of our
artwork and embroidery work.
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Change
Of Mind
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Under
the Consumer Protection (Distance Selling)
Regulations 2000, a customer may cancel an order up to 7 days after
receiving the Goods, provided that
the company has not personalised the Goods in any way to the Customer’s
specification.
Personalised means the screen printing or embroidery of logos/text onto
the goods.
Where the customer cancels the order, the goods must be returned to Zappak
UK at the customer's expense and the goods must be received back in a
condition suitable for their re-sale. Where this is not the case, the
company will charge the customer for the full cost of the goods plus the
original carriage out costs.
Where
an order is made up of both personalised and unpersonalised items, only
the latter goods can be cancelled and returned to the Company under the
Distance Selling Regulations.
Your statutory
rights are not affected.
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Ordering
On-Line
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At
the moment you can only order by contacting us directly
by phone, fax or e-mail.
We
are working hard to bring you a totally on-line shopping experience, so
please bear with us whilst this is under development.
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Colour
Product Mix
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You may mix the colours
and quantities of the products that you order from us
e.g. for
an order of 25 midis, you may wish to order 10 red, 5 royal, 5 bottle, 3
yellow and 2 burgundy.
In addition, provided
that you order at least 25 items, you will not pay any delivery charges to
mainland UK.
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Changing
Existing Artwork
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We will alter existing
artwork FREE of charge, so that you can change your design from order to
order or year to year.
Remember, if you don't
have existing artwork with us, we can create it for you, also FREE of
charge.
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Number
Of Ink Colours
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We can print up to 4
ink colours on your items. Each additional colour will be charges
at 60p per item.
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