 |
ZAPPAK UK
LTD |
Tel :
01404 45417 |
|
ZAPPAK UK
LTD |
Tel :
01404 45417 |
|
HOME | SCHOOLWEAR RANGE | GENERAL CATALOGUE | PRODUCT CUSTOMISATION | ABOUT US | FAQS | DOWNLOADS | PRICING | TESTIMONIALS | SIGN-UP | SCHOOLS-OUT | CONTACT US |
||
|
We have collated our
frequently asked questions below about our service,
delivery times, carriage
costs, VAT, logo and motif designs amongst others. |
|||
|
Can you explain your charging policy ? What
do you charge for delivery ? Is
VAT applicable to my order ? How
quickly can you deliver my order ? Can
I get a sample of your products before I order ? How
do I request a refund or exchange ? Do
you charge for artwork and embroidery designs ? Will
you embroidery/print my own garments ? Do
I need to pay a deposit up front ? |
When
do you invoice me for the order ?
How
do you create a design for me ? Where
can I get a price list ? Where
do I can get an order form ? Can
I mix the product colours on my order? Do
you print more than one ink colour on bags? |
||
|
All plain prices shown on the web site are
offered to all customers. VAT is also clearly shown as being applicable or
not. We do, however, operate a different charging policy for the design,
printing and embroidery for school and non-school customers. Please click here
for further information. TOP OF PAGE |
|||
|
For
orders with a value of £70 or more, there is no delivery charge. |
|||
| All
our products clearly show whether VAT is applicable
or not. VAT is chargeable
on all bags (book carriers, gym bags, back packs etc). |
|||
|
Orders
are normally despatched within :
|
|||
| We
will despatch up to 3 samples of products on request, which will give you an opportunity to view these before placing an order with us. Samples are posted
to you free of charge, with the return of the sample being your
responsibility and cost. Samples returned to
us undamaged and in a re-useable condition will not be
charged for. |
|||
|
We
will always meet our legal requirements to replace, or provide a refund
for, goods that are defective or damaged, or not as described or wrongly
supplied
to you. We
also allow you to change your mind where you have ordered goods from
us
that have not been personalised by embroidery or printing. |
|||
|
These are FREE for schools with a small charge being levied for non-schools. Click here for information on all our charges. We
will work with you to create the design you require. This can be
based
upon your existing school/organisation name or logo, or our in-house
design team can create the design from scratch. |
|||
|
We
can screenprint and/or embroider your own garments as required, but these
will only be done at the customer’s own risk. |
|||
| Without
wishing to offend, we may ask for a deposit for new customers or for
large
value orders. This will be advised at the time of order. Work will not
commence until the deposit has cleared into the company’s bank account. TOP OF PAGE |
|||
|
We now accept payment by credit card (over the phone), by cash (in person), by cheque or electronic funds transfer. We accept :
For payments directly
into our account, please clearly refer our invoice number. Our bank
details are : |
|||
|
Orders
are only invoiced with despatch of goods and payment is then required
to
be made within14 days. We
currently accept cash, cheque or electronic funds transfer directly to our
bank
account. |
|||
|
We
can create a customised design for you, which can be added to most of our
product range either by screenprinting or embroidery or both. You can of
course
have a mix of printed and embroidery logos on the same item and in
different locations. For
existing artwork, simply fax or e-mail your designs to us. Design formats
that we can accept include WORD, PDF, GIF, BMP and JPEG images. You may
wish
to compress large image files before sending.
See some example of our
artwork and embroidery work. |
|||
|
Under
the Consumer Protection (Distance Selling)
Regulations 2000, a customer
may cancel an order up to 7 days after
receiving the Goods, provided that
the company
has not personalised the Goods in any way to the Customer’s
specification.
Personalised means the screen printing, embroidery or heat pressing of logos/text onto
the goods. Where
an order is made up of both personalised and unpersonalised items, only
the latter goods can be cancelled and returned to the Company under the
Distance
Selling Regulations. |
|||
|
PRICE LIST / BROCHURES |
|||
|
You can download
our brochures to distribute or print, all with up-to-date prices, from our
download page. |
|||
|
|
|||
|
At
the moment you can only order by contacting us directly
by phone, fax or e-mail. |
|||
|
You may mix the colours
and quantities of the products that you order from us. e.g. for
an order of 25 midi bags, you may wish to order 10 red, 5 royal, 5 bottle,3
yellow and 2 burgundy. |
|||
|
We will alter existing
artwork FREE of charge for schools, so that you can change
your design from order to order or year to year. For non schools, a simple
design change will be FREE. Remember, if you don't
have existing artwork with us, we can create it for you. |
|||
|
We can print up to 4
ink colours on your items. Each additional colour will be charged
at the appropriate rate. Click here
for more information. |
|||
|
You may pay us directly through
internet banking, but please quote our invoice number with your payment.
Our banking details are : |
|||
|
RETURNS POLICY | TERMS OF BUSINESS | PRIVACY | USING OUR SITE |
||
|
© ZAPPAK UK LTD 2009 - 2010. All Rights Reserved. |
to download our order form. Simply e-mail or fax this back to us.